DirecTV

by fsujon on Apr 24, 2007 4:07 PM CDT Comment 23 comments

So you guys tell me how great the Direct customer service is and that we will get all the Rangers games.

So I make the switch through a company called DirectStarTV.

Through this company I was supposed to get 3 months free of some movie channels plus an extra $10 off my bill. Also at the time of installation I rejected the protection plan.

Well I am on my second bill and about 5 phone calls to Direct. They have gotten my bill wrong every month and have still not corrected it. I am HIGHLY pissed off at their rudeness and stupidity. I have tried to be very nice and they are morons.

They are charging me $10 a month too much, and charged me for the protection plan (which I rejected) for the first 2 months. They finally cancel the protection plan, but turn around and charge me $10 fee for cancelling it. I did not fing sign up for it in the first place and now they want to charge me for cancelling it??????

Anyone else have any problems with these people????

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i'm counting the days

until i can go back to cable.

buffering....

by SteveP on Apr 24, 2007 4:16 PM CDT reply actions 0 recs

DirecTV

owes me hundreds of dollars for continuing to charge my credit card after I cancelled. They've even admitted it but still won't pay me.

by Brett Perryman on Apr 24, 2007 4:19 PM CDT reply actions 0 recs

directv

Ive had them about 5-6years and never really had an issue.... until a week ago.
I paid my bill online as usual and they confirmed by email it went through, then suddenly they reversed the payment and tried to say i didnt pay my bill.

After 30min on the phone ripping into them, they waived all late fee's and credited me $5/mo for 6months.

again, in all the years ive had them, this was my first big issue

"Pimps be damned, it's harder out here for a Rangers fan!" "If you don't throw strikes first, you're last."

by rentz on Apr 24, 2007 4:19 PM CDT reply actions 0 recs

Yep, same deal......

after years with no problems, last month they charged the payment back (????) and said we hadn't paid.....they finally got it straight (20 minutes) but I didn't get $5 a month!

by tklawless on Apr 24, 2007 4:45 PM CDT reply actions 0 recs

Well

I havent seen the credit's yet, since this just happened.
I got it because i was ripping into them about them trying to charge me for a late fee when it was not my fault...then they had the nerve to try and charge me a $5 phone transaction fee...which i refused to pay so they said they'd credit that as well.

We'll see if i actually see credits, if i don't well.... i'm not under contract and since they dont have tivo's anymore i have no real reason to stay

"Pimps be damned, it's harder out here for a Rangers fan!" "If you don't throw strikes first, you're last."

by rentz on Apr 24, 2007 4:52 PM CDT up reply actions 0 recs

No problems

I haven't had any issues with DirecTV to this point, and I've had them since 2000.

The only issue I've run into is my DVR receiver going out, but they replaced it without any issues.

Maybe you guys are all just a-holes, and DirecTV treats you accordingly?

by tlt29 on Apr 24, 2007 5:04 PM CDT reply actions 0 recs

I said that

for a few years. Your time will come.

by Brett Perryman on Apr 24, 2007 5:13 PM CDT up reply actions 0 recs

Oh...

...I'm sure it will.

And I'm sure when it does happen to me, it will occur in the middle of the Rangers' pennant clinching game, and I'll be left throwing stuff at my walls while cursing the DirecTV douchebags for boning me.

by tlt29 on Apr 24, 2007 5:19 PM CDT up reply actions 0 recs

HaHaHA

That was a nice one.

by fsujon on Apr 24, 2007 5:21 PM CDT up reply actions 0 recs

i've had no problems either

other than my receiver locking up on occasion, which just requires the reboot of everything.

No billing issues I've seen and I can't complain about the programming for the most part.

by willamos2 on Apr 24, 2007 5:20 PM CDT reply actions 0 recs

UPDATE

I have been VERY VERY nice to trhem on the phone. I know that being an a-hole gets you nowhere. Being nice wil get you what you need/want.

I finally called DirectStar where I ordered it through and they send me some rebate form via email to send them to get the credit put on there. I have to wait 2 months to see if it will or not. Also they took the 10 cancelling fee off but only after I said she could put the protection plan back on there. I guess $5 a month is nothing considering the HDDVR are $300 to replace, and now they will replace anything for free, and all service calls for free.

I am still pissed at how stupid and rude they were to me, even while I was being calm and nice.

by fsujon on Apr 24, 2007 5:20 PM CDT reply actions 0 recs

i wonder

if the billing credits, etc had to do with going through a third party. either way, all these companies screw you... cable companies are just as bad as directv/dish network or what have you.

Personally i'm wishing i had fios so i could get fios hdtv.
Btw, how do you like the hd-dvr? i'm needing to upgrade to HD

"Pimps be damned, it's harder out here for a Rangers fan!" "If you don't throw strikes first, you're last."

by rentz on Apr 24, 2007 5:29 PM CDT up reply actions 0 recs

I've been a cable customer.....

for going on 10 years now in three different markets (Houston 6 years, Baltimore 3 years, and Portland for a little less than a year) and have had zero trouble. I have lots of friends that have a Direct tv or dish network story though. Which is why I've always been reluctant to switch.

I came close when it looked like Extra innings wasn't going to be possible anymore.

by bdavison94 on Apr 24, 2007 7:13 PM CDT up reply actions 0 recs

I would

wait a few more months to upgrade if I were you. Try to lock in a 9.95 a month (you lock in for a year length is what they toldme) right when or right before they add the 100+ HD channels. This is supposed to happen at the end of the Summer the last time I heard.

The HD-DVR is nice. Picture will also depend on your TV. Make sure you get a HD that has hdmi connection.

When they go to around 150 in a few months, I think it will be well worth the money.

by fsujon on Apr 24, 2007 7:39 PM CDT up reply actions 0 recs

yeah

my tv has hdmi, been holding off on the upgrade because it means a new dish and loss of my beloved tivo branded dvr...plus i'm still thinking of switching to cable if directv pisses me off over this billing issue

"Pimps be damned, it's harder out here for a Rangers fan!" "If you don't throw strikes first, you're last."

by rentz on Apr 24, 2007 7:48 PM CDT up reply actions 0 recs

Very very nice

That's part of the problem. Don't be an asshole, but don't be nice, either. Nice will get you nowhere.

Call during the middle of the day. If you don't get the answer you want, ask for their supervisor. With the supervisor, you still might get stonewalled. Ask for their boss, at which point, alot of times, they'll say they are unavailable. Bullshit. Don't accept it (that's why you call during the middle of the day). Be relentless in demanding to speak to their boss.

These call center drones will just stick to their script; they have no capacity to actually appreciate your problem, nor come up w/ a solution that isn't in their little playbook.

If all else fails, call their corporate office. They are in El Segundo, CA.

i just lost another DVR (great timing: Sopranos, The Shield, and the 1st month of Baseball). I am working on getting some kind of compensation for the 90 hrs lost on my hard drive, so if anyone has any experience w/ that, I'd love to hear it.

Dreamcatchers work...if your dream is to be a douchebag...

by Brian Thomas on Apr 25, 2007 8:35 AM CDT up reply actions 0 recs

That doesn't work...

The supervisor isn't going to transfer you to anyone else. The way that it typically works is that you have the phone reps, they are like the privates. Then you have a senior rep, who's the sargeant. Then there's the manager, who's the lieutenant. Anyone above the manager, you're not going to get them on the phone.

When we get people saying, "let me speak to the supervisor's boss," we just laugh at them.

by benmor78 on Apr 25, 2007 6:18 PM CDT up reply actions 0 recs

I thought you were a stock broker?

Dreamcatchers work...if your dream is to be a douchebag...

by Brian Thomas on Apr 25, 2007 6:56 PM CDT up reply actions 0 recs

I am...

a stock broker who works in a call center.

by benmor78 on Apr 25, 2007 7:33 PM CDT up reply actions 0 recs

Fidelity?

by bdavison94 on Apr 25, 2007 11:02 PM CDT up reply actions 0 recs

No.

I don't work at Fidelity.

by benmor78 on Apr 26, 2007 12:15 AM CDT up reply actions 0 recs

Complaints

You really get many as a stock broker? Surprising.

You make it sound like you work in a pizza place or something. What do they complain about?

Dreamcatchers work...if your dream is to be a douchebag...

by Brian Thomas on Apr 26, 2007 7:22 PM CDT up reply actions 0 recs

Well...

Probably the most common complaint is in regards to dividend payments. Our firm has over 6 million accounts, and the transfer agent pays us a lump sum for all of the shares held in all the clients' accounts, which then have to be individually posted to each client's account that holds the stock (not to mention the extra work involved when someone receives a dividend payment on a short position, and the work that entails). If the dividend isn't posted on the official pay date, client's will say that we're trying to cheat them out of interest.

Also people call to complain about their trades not executing. Or IRA contributions not being posted to their accounts yet. For a while there was a rash of clients that would try to get around the $5,000.00 minimum subsequent contribution to one of our premium money market products, and would throw fits when you would tell them no. Or suddenly they are in a $40,000.00 house call because SIRI dropped below $3 / share and is no longer fully marginable.

And on, and on, and on.

by benmor78 on Apr 26, 2007 7:59 PM CDT up reply actions 0 recs